Request usable documents
Ask for screen-reader-friendly policy documents, accessible forms or large print according to your preference. Scanned images may not be readable. A summary is helpful but you also need access to the complete policy wording and schedule.
Separate benefits
Hospital treatment, eye-related care, assistive technology and orientation or mobility support can fall under different terms. Do not assume that a general medical benefit includes a screen reader, cane, magnifier or routine device replacement.
Keep control of consent
Someone can help read a form without automatically becoming authorised to act for you. Review disclosures and decisions in an accessible format before agreeing. Never share an OTP with an unverified caller.
Check occupation and accident terms
Ask how your actual work and travel circumstances are assessed. Read definitions of accidental loss and pre-existing impairment carefully. Our reference does not use visual impairment as an automatic refusal rule.
Questions to take with you
- Can I get accessible full policy wording?
- Is this assistive device expressly covered?
- Can I complete the process with a keyboard?
Official reading & sources
Reviewed 11 October 2026. Check current official information before relying on legal provisions, scheme benefits or a real product. No fictional plan feature on SereneLife is evidence of actual coverage.
Sections 3, 26 and 40–46 address equality, insurance schemes and accessibility. They do not promise acceptance of every private policy.
Includes the 2023 disability-focused product circular, its 2024 modification, and the 2024 health insurance master circular. Product availability is distinct from individual underwriting.
Our design and test target is WCAG 2.2 AA; this is not a certification of conformance.